FAQs

You’ve got questions? We’ve got answers.

FAQs

What is a dedicated virtual assistant?
A dedicated virtual assistant is a resource who works exclusively for just one customer at a time and exactly like a local employee from a well equipped office located at an economically cheaper location. This virtual assistant works like an extension of your local team.
What is Neyox all about?
Neyox is a well established remote staffing company based in New Delhi, India. We have been working in this business since year 2010 and helped more than 1000 customers across 12+ countries. Our customers include IT & ITES Companies, Law Firms, Doctors, Accounting Firms, Web Design/Social Media Companies, Real Estate Companies, Travel Companies, Hotels, Small and Medium Enterprises and Individual entrepreneurs.
Can I hire a team of virtual assistants at Neyox?
Yes, you can hire a team of virtual assistants at Neyox.
Can I hire a part-time (40 hours) virtual assistant?
Yes, you can hire a part-time virtual assistant.
What shift hours can my virtual assistant work?
It depends upon your requirements (job description). In general, our virtual assistants work standard business hours, Monday through Friday from 8 am (Day 1) to 2 am (Day 2) i.e.18 hours a day.
How long have you been in virtual employee business?
We have been serving our customers based at US, UK, Canada, Australia, New Zealand, Switzerland and other countries since year 2010 with our virtual assistant services.
Where your virtual assistant are located?
All of our virtual assistants are located in New Delhi, India.
How are your services unique?
At Neyox, your tasks are executed by dedicated virtual assistants (Neyox assistants) and supervised by project managers. Your data remains safe, secure and confidential with us. You can trust and talk to us anytime during business hours. At Upwork and Odesk, you work with freelancers and they might leave your project(s) in between and you will be in trouble. We keep receiving calls and queries from prospects having bad experience on Upwork and odesk and were not satisfied.
How are you different than Upwork or oDesk?
For one pricing, you can avail the benefits of two dedicated experts – one project manager and second virtual assistant. Once you hire a dedicated virtual assistant at Neyox, he devotes 8 hours a day, 40 hours a week and 160 hours a month exclusively on your project and one of our project managers supervises your dedicated virtual assistant on your behalf and sends you working reports on regular basis. The project manager works like a mediator between you and the virtual assistant. So, he follows your instructions all the time and you are always in “Complete Control”.
How do I work with my dedicated virtual assistant?
Once you hire a dedicated virtual assistant at Neyox, he devotes 8 hours a day, 40 hours a week and 160 hours a month exclusively on your project and one of our project managers supervises your dedicated virtual assistant on your behalf and sends you working reports on regular basis. The project manager works like a mediator between you and the virtual assistant. So, he follows your instructions all the time and you are always in “Complete Control”.
Do I have to train my virtual assistant?
No, you don’t have to train your virtual assistants as our virtual assistants are trained, experienced and very smart. However, in few cases, you can train your dedicated virtual assistants If there are some specific tasks.
How quickly will my tasks be completed?
Depending upon the type, complexity and urgency of each project, the turnaround time can be analyzed. Our virtual assistants are committed to delivering all projects on or before the deadline. Most simple tasks are completed within hours.
Do I get a dedicated virtual assistant for all my tasks?
It depends upon your tasks. For example: website design. Website updates, graphic design or related IT work can be managed by your one dedicated virtual assistant. But a content writer might not be as good as a website designer. However, at Neyox your dedicated project manager can get your all tasks done by experienced virtual assistants in various domains.
Will my virtual assistant be working on the weekend?
Yes, if it requires and is urgent project delivery. In general, our virtual assistants work standard business hours, Monday through Friday from 8 am (Day 1) to 2 am (Day 2) i.e.18 hours a day.
Can my virtual assistant handle scheduling?
Yes, your virtual assistant can handle meetings, schedule appointments, and manage your Google Calendar. You need to share your account details with your virtual assistant to manage your calendar.
Can my virtual assistant make purchases on my behalf?
Yes! Your virtual employee can place orders, make purchases, and schedule payments safely and securely.
Can my virtual assistant make outbound phone calls for me?
Yes, your virtual assistant is happy to contact vendors/prospects, make reservations, and place phone calls for you. Please note that the pricing might vary here as per the availability of skilled or experienced virtual assistant in question.
How about in-bound phone calls?
Yes, your dedicated virtual assistant can receive phone calls on your behalf and respond them professionally from a dedicated local US number.
Can my virtual assistant keep my inbox organized?
Yes, your virtual assistant can manage your inbox effectively and help you to stay on top of email and keep your inbox tidy.
Can my virtual assistant edit and format a presentation for me?
Yes, your virtual assistant can edit and format a presentation for you.
Can my virtual assistant help with my accounting needs?
Yes, your virtual assistant can help you with Quickbooks or other accounting softwares.
Can my virtual assistant do (web) design work for me?
Your experienced virtual assistant (web designer) can do design work for you.
Can my virtual assistant do video or audio editing work for me?
Your experienced virtual assistant can do video or audio editing work for you.
How do I get started with your services?
Please sign up here to get started and your dedicated virtual assistant is ready to work on your to-do list.
What are the modes of payment?
Our preferred mode of payment is Wire Transfer. However, customer can pay via PayPal or Google checkout through MASTER CARD or VISA.
For any further specific questions, please write to our sales team at info@neyox.com and they will reply you within 24 hours time.

Don’t just take our word for it! See what others say about us.

Mike Braden

I have worked with many IT companies with SEO, Web design and Creative Media announcements, Raj (my VA) is the best I have ever worked with and recommend him and his company.

Mike Braden

CEO, Business Consulting Services

Alex Wick

My VA is a great person, easy to work with and he absolutely goes out of his way to help out business clients and pave the way to success. I can absolutely recommend him.

Alex Wick

Business Development Manager, Mayence

Dave Fehr

Neeraj is an open minded person, with a wide vision of business driven by meaning and without ever losing sight of the strategic objective for his partners. I enjoy working with him.

Dave Fehr

Project Estimator, ASP

ARE YOU READY TO SUPERCHARGE YOUR EFFICIENCY?

Your virtual employee works on the mundane and repetitive tasks so you can focus on your core business.

WordPress Image Lightbox